Raving Fans PDF
By:Ken Blanchard,Sheldon Bowles
Published on 1993-05-19 by Harper Collins
|Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.| This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
This Book was ranked at 3 by Google Books for keyword Morale.
Book ID of Raving Fans's Books is eTY7T1ugQ2MC, Book which was written byKen Blanchard,Sheldon Bowleshave ETAG "Pemz8vhuJWE"
Book which was published by Harper Collins since 1993-05-19 have ISBNs, ISBN 13 Code is 9780688123161 and ISBN 10 Code is 0688123163
Reading Mode in Text Status is false and Reading Mode in Image Status is false
Book which have "160 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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