Up In The Air PDF
By:Greg J. Bamber,Jody Hoffer Gittell,Thomas A. Kochan,Andrew von Nordenflycht
Published on 2013-05-15 by Cornell University Press
When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees? Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of $30 billion while shedding 100,000 jobs, forcing the remaining workers to give up over $15 billion in wages and benefits. Combined with plummeting employee morale, shortages of air traffic controllers, and increased congestion and flight delays, a total collapse of the industry may be coming. Is this state of affairs inevitable? Or is it possible to design a more sustainable, less volatile industry that better balances the objectives of customers, investors, employees, and the wider society? Does deregulation imply total abrogation of government's responsibility to oversee an industry showing the clear signs of deterioration and increasing risk of a pending crisis? Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore such questions in a well-informed and engaging way, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental Airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service, labor relations policies that avoid long drawn-out conflicts in negotiating new agreements, and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles.
This Book was ranked at 7 by Google Books for keyword Morale.
Book ID of Up In The Air's Books is ad_CYW--g_oC, Book which was written byGreg J. Bamber,Jody Hoffer Gittell,Thomas A. Kochan,Andrew von Nordenflychthave ETAG "hQsM5NwMbC0"
Book which was published by Cornell University Press since 2013-05-15 have ISBNs, ISBN 13 Code is 9780801457098 and ISBN 10 Code is 0801457092
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Book which have "240 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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